There is no call center

Creating custom cycling apparel is a detailed process. Getting it right takes a little more than clicking through a website and handing off your payment info.

From the time you submit for a quote until the box arrives at your door, one of our custom team members will help you through every step along the way.

Every time you call, you’ll talk to a person.

It’s the same person who already knows you, your club, your event, your order.

Meet the Team


Carl is an avid cyclist on the road and trail. He’s in training for his second Ironman. He (not-so-secretly) wants to be a contestant on American Ninja Warrior, and went head-to-head with his Home Owners Association after building a salmon ladder in his backyard. Carl is our rep for the Northeast, Midwest, Southern California, Alaska, and Hawaii.

Seth started riding bikes as often, as far, and as long as his parents would let him as a child. He spent countless hours riding his trusty GT Palomar on the trails of New River Gorge in southern West Virginia. He got hooked on road bikes after watching George race through his hometown of Beckley, WV during the 1994 K-Mart Classic. Seth covers the Southeast as well as Northern California.



Spencer is a three-time National Champion who raced competitively beginning at 13 years old. He was a member of the U.S. Junior World team in 2005 and raced professionally for four years. Spencer started at Hincapie in 2013, and is our go-to man for all bike racing knowledge. His territory is the Northeast and Nevada.



Kelli says she’s a nerd in her spare time, but as a mom, writer, painter, and collector of vintage books, we wonder when she has any. Kelli is eager to help you with any concerns you may have with your order.


Meredith started at Hincapie in 2012. Since that time she has grown to really enjoy cycling—meaning watching from the sidelines or from a TV screen, but stillShe likes being outside, she’s a redhead, and is fully awesome.